Do I need to make an appointment?

Yes, just give us a call on 01457 835491 and our receptionist will be happy to arrange an appointment for you. 


Reception is open:
Monday: 9.30 am to 8 pm
Tuesday: 9.30 am to 8 pm
Wednesday: 10 am to 5 pm
Thursday: 9.30 am to 3 pm
Friday: 9.30 am to 8 pm
Saturday: 8.30 am to 2 pm

Appointment Times

We are open for appointments:
Monday and Tuesday: 9.30 am to 8.00 pm
Wednesday: closed
Thursday: 9.30 am to 3 pm
Friday: 9.30 am to 8 pm
Saturday: 9 am to 2 pm

We usually have between three and six therapists available every day, so it is always worth phoning for availability if you require a same day appointment.

Access

We have six therapy rooms, one of which is on the ground floor and suitable for those clients with mobility problems. Wheelchair access is available from Lancaster Street entrance. Please mention to reception when booking your appointment if you do have difficulty with stairs so we can ensure this room is reserved for your treatment

Cancellation Policy

If you need to cancel or change your appointment, we are happy to do so with a minimum of 24 hours notice.

COVID

In these exceptional circumstances, we have reviewed our cancellation policy as short-notice cancellations and non-attendance adversely affect our staff and business. 

Late Notice Cancellations Policy (less than 24 hours)

To enable social distancing and keep you and our staff safe in the COVID-19 pandemic, we have restricted the number of treatment rooms in use to a maximum of 4 from March 2020. This means we have fewer appointments available and for same day notice of change or cancellation we are less able to fill your appointment slot and a cancellation fee of 50% of the treatment cost will be charged.

Non-Attendance

If you do not attend your appointment and have not contacted us beforehand, then we will review your next booking and may ask that you make a non-refundable payment of the full treatment fee in advance of your next treatment to secure the appointment.

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Testimonials

"The staff are really nice & friendly and made me feel welcome and relaxed. I am very pleased and enjoy coming to you. The massage was excellent - the best I have had done! Also the hours you are open are great. Keep up the good work! thanks!"

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