Frequently Asked Questions
We hope the following will help to answer any queries you may have. If you have another question, please call on 01457 835491 - we will do our best to help you!
Q. Is it OK to have massage during the COVID pandemic?
A. In Tier 4 conditions, yes, Government allows massage. However in national lockdown conditions, bodywork therapies like massage and reflexology are not allowed in England. Different criteria may apply for Scotland, Wales and Northern Ireland. When we are open, your safety is our priority. We are Covid secure and have all recommended procedures in place to protect you and our staff. Your therapist will be wearing PPE and we require you to wear a face covering when attending the centre.
Q. Who uses complementary therapies?
A. Anyone who is interested in maintaining or improving their health in a natural way. Our clients range from children to people in their 90's and we see equal numbers of men and women.
Q. For what reason do people choose to use complementary therapies?
A. The reason will vary from individual to individual. Some people choose to have regular treatments to maintain and optimise their health. Other clients come for help with a specific reason in mind - for example stress reduction, recovery from injury, to maintain flexibility, management of symptoms for chronic problems like arthritis, support through lifestyle changes and personal development to name but a few.
Q. Which therapy is best for me?
A. We would be pleased to discuss your requirements and offer our advice on which treatment we feel will be most suitable for you.
Q. I have private health insurance, can I claim for complementary therapy treatments?
A. It depends on your insurance policy as different companies offer different levels and types of cover for treatments. We can provide you with a receipt for any treatments you have for you to submit to your insurance company in support of your claim.
Q. What can I expect during a treatment?
A. We offer a range of therapies and each one will offer a different approach. Your therapist will explain the treatment procedure to you on your first visit and all therapists promise to treat you in a professional, caring and confidential manner.
Q. Are the therapists qualified?
A. Yes, all therapists are qualified in their own field and have up to date insurance and are members of a professional organisation.
Q. Can I request a male or female therapist?
A. Yes, for bodywork therapies, we have both male and female therapists and the choice is yours, just mention your preference to reception on booking. All our therapists are trained to respect your modesty and you will be covered with towels on those areas not being treated.
Q. Do I need an appointment?
A. Yes, just pop into the centre or give us a call and our receptionist will be happy to arrange an appointment for you. Under 16's must be accompanied by an adult. Please let us know at the time of booking if you have mobility issues and require a ground floor room. Please note during the Covid situation, our centre is open to access for appointments only. Please phone the centre rather than calling in as we may not be able to deal with you face-to-face)
Q. When should I arrive for my appointment?
A. You will benefit more from your treatment if you arrive 5 minutes early. This allows you to relax and unwind prior to the start of your session.
Q. What happens if I am late?
A. We are not able to extend your treatment beyond the scheduled time as this will cause delays to our next client and you will still be charged for the full price of the treatment.
Q. What if I have to cancel my appointment?
A. We are happy to rearrange your appointment to another day or time with a minimum of 24 hours notice. With less than 24 hours notice of change or cancellation we are less able to fill your appointment slot and a cancellation fee of 50% may be charged. Please see our cancellation policy.
Q. Are there any circumstances when complementary therapies may not be suitable?
A. If you are at all concerned about any aspect of your health, we recommend that you see your GP or other medical practitioner for advice. We require a doctor's note to state he/she is happy for you to receive your preferred treatment if you have a diagnosis of cancer. Please note we do not offer massage or reflexology treatments to pregnant clients in the first 12 weeks of pregnancy.
Q. Is it confidential?
A. Yes! We abide by a code of ethics and whatever you discuss will remain between you and your therapist. We will not divulge any of your personal information to anyone else outside of the Body & Mind without your prior consent.
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