We make every effort to check items before despatch, however our suppliers do most of the quality control. If an item is delivered to you damaged or faulty, We will make every effort to resolve the matter quickly and in accordance with the terms and conditions outlined on this site. Below is the information on Returns from our terms and conditions, which can be accessed in full here.

7.Returning Incorrect Goods

7.1         If you receive Goods that are incorrect, caused by a mistake made by Us in delivery or by Our incorrect description or information (see sub-Clauses 3.2 and 3.3 in our terms and conditions), you have the right to return them in exchange for a refund or a replacement, subject to the provisions of this Clause 7. This Clause 7 does not apply to Goods that you are merely not satisfied with or to Goods that are faulty. For Goods that you are dissatisfied with or faulty Goods, please see Clauses 8 or 9 respectively.

7.2         If you wish to return Goods to Us under this Clause 7 you must do so within a reasonable time of taking delivery and in any event within 5 business days.

7.3         All Goods must be returned to Us under this Clause 7 in their original condition, in their original, un-opened packaging, accompanied by proof of purchase.

7.4         You may return Goods to Us by post or another suitable delivery service of your choice. For Goods returned under this Clause 7 We will reimburse you for any reasonable postage or shipping costs. We will provide you with a Returns Form for you to complete and instructions on how to return the item(s).

8.Returning Goods If You Change Your Mind

8.1         If you are not satisfied with any Goods purchased from Us you have the right to return them in exchange for a refund, subject to the provisions of this Clause 8.  This Clause 8 does not apply to Goods that are faulty. For faulty Goods please read Clause 9.

8.2         If you wish to return Goods to Us under this Clause 8 you must do so within 5 business days of taking delivery, telling Us why you wish to return the Goods.

8.3         All Goods must be returned to Us under this Clause 8 in their original condition, in their original, un-opened packaging, accompanied by proof of purchase.

8.4         You may return Goods to Us by post or another suitable delivery service of your choice.  You are solely responsible for the cost of returning Goods to Us under this Clause 8. We will provide you with a Returns Form for you to complete and instructions on how to return the item(s).

9.Returning Damaged or Faulty Goods

9.1         If you receive Goods that are damaged or faulty you have the right to return them in exchange for a refund or replacement, subject to the provisions of this Clause 9. This Clause 9 does not apply to Goods that are incorrect or Goods that you wish to return because you have changed your mind. Please refer to Clauses 7 or 8 above for incorrect Goods or returns if you have changed your mind.

9.2         If you wish to return Goods to Us under this Clause 9 please do so as soon as reasonably possible after discovering the damage or fault and in any event within 5 business days. Please contact Us by email to inform Us of the fault and to arrange the return and your refund or replacement. We will provide you with a Returns Form for you to complete and instructions on how to return the item(s).

9.3         This Clause 9 only applies to Goods that are damaged or faulty when you receive them. Faults or damage caused by normal wear and tear or improper treatment does not entitle you to return the Goods under this Clause 9. We may require you to prove that the Goods in question were faulty if you return them to Us under this Clause 9 more than three months after the delivery date.

9.4         This Clause 9 does not apply if you purchased the Goods having been told by Us of the particular damage or fault (If, for example, the Goods were sold as ‘seconds’, or at a discounted rate).

9.5         You may return Goods to us by post or another suitable delivery service of your choice. For Goods returned under this Clause 9 We will reimburse you for any reasonable postage or shipping costs.